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What You Agree to When You Use 55gt

Using 55gt means you accept the terms set out here — including who can hold an account, how we handle your data, and what governs disputes.

Account eligibility applies by regionbKash, Nagad, Rocket covered under wallet termsData handled under our privacy conditionsDisputes follow the process belowLocal law determines lawful access
55gt What You Agree to When You Use 55gt
LEGAL CONTACT PATHS

How to Reach Us for Legal Queries

If you have a question about your rights, a payment dispute, or anything in these legal conditions, our support team handles account-level and policy-level queries. For wallet-related disputes involving bKash, Nagad, or Rocket, have your transaction reference ready before you contact us — it speeds the process significantly.

Live Chat Start a chat session from your account dashboard. Our team handles legal and account queries there, including wallet verification disputes and eligibility questions.
Email Support Send detailed legal queries or document requests by email. Include your account ID and any bKash, Nagad, or Rocket reference numbers for faster handling.
Account Help Centre Access the help section directly from your account to submit formal requests — including data access, account closure, and policy clarification queries.
HOW WE HANDLE THIS

Data, Security and Account Integrity at 55gt

We handle your account data with strict retention and access controls. That includes the personal details you submit at registration, your transaction history with bKash, Nagad, or Rocket, and any identity documents provided during verification. You can request a copy of what we hold or ask for corrections through the help centre.

Data Retention

We keep account and transaction records for the period required under applicable conditions. You can request your data or ask for deletion where our legal obligations allow it.

Account Security

Your account is protected with SSL encryption and OTP verification at login. If you suspect unauthorised access, contact support immediately to freeze your account and wallet link.

Cookie Policy

We use session and analytics cookies to maintain your login state and improve how the platform responds on mobile. You can manage cookie preferences through your browser settings.

Who to Contact

For data requests, policy clarifications, or account removal, reach us via the help centre or email. We aim to respond to formal requests within a reasonable time after verification.

Common Legal Questions from Our Account Holders

These are the questions we hear most often about eligibility, data rights, wallet terms, and account conditions. If yours is not covered here, the help centre or email support is the right next step.

That depends entirely on local law in your region. We do not confirm or deny legality for any specific location. Check your local regulations before opening or using an account with us.

You must meet the minimum age set by applicable law in your eligible region. We may ask for identity documents to confirm this, and accounts failing verification will be restricted until resolved.

We retain wallet transaction references, amounts, and timestamps as part of your account record. You can request a copy of this data through the help centre after verifying your identity.

Yes, where our legal retention obligations permit it. Submit a formal deletion request via the help centre or email, and we will confirm what can be removed and what must be retained under applicable conditions.

Keep your Rocket transaction reference number and submit a query through live chat or email. Our team will cross-check it against your account record and respond with a resolution path.

We update these conditions periodically. Continuing to use the platform after an update means you accept the revised terms. We recommend checking this page if you return after a long absence.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.